Sorry to hear you're having trouble using our mobile app!
There could be a number of reasons why this is happening but below are our top suggestions that should fix any problems you have.
Two quick troubleshooting options:
- Close application and re-open it.
- Try uninstalling from your phone or mobile device completely and then re-installing the app. It's free, so you can download it as many times as you need as you need to have the most recent version on your smartphone or device.
- If the problem still continue then please contact your mobile service provider.