Dear Valued Customer,
Safety is a shared responsibility
The safety of our community is our top priority. MariDeal suppliers around the island are committing to our updated Cyclone Safety Protocol to help give you, our customers peace of mind when you need it most.
Remember: You are fully responsible for your own reservation and fully responsible for understanding the below policy.
(*Cyclone class must be in effect in Mauritius for the below policies to take effect)
Cyclone Class 3: If you are set to arrive while a Cyclone Class 3 is in effect in Mauritius; Your booking is automatically canceled, and you will be refunded the amount paid in the form of store credit on the next business day. Please stay home and take care of yourselves.
*By Providing credit, customers will be able to make a new reservation at their convenience.
Cyclone Class 2: If you are set to arrive while a Cyclone Class 2 is in effect in Mauritius; Customers will have the right either to:
1) Check-in on the specified date because hotels will be open as usual OR
2) Postpone* their stay without any penalty fee.
All Postponement requests are subject to Availability/ New rates/ New Conditions and must be made in writing through our ticketing system
*with Order number/s and Coupon code/s provided
If you fail to communicate to MariDeal in writing prior to 10 am on your arrival date, you will be expected to arrive as scheduled or be seen as a No-Show* (conditions below).
Cyclone Class 1: Business as usual. The supplier will be expecting you to arrive, and no cancellations, amendments, or postponements will be accepted. Everything remains business as usual, and all customers must arrive on the date and time as per purchase and as per the terms and conditions. No changes or refunds will be provided to No-Shows*.
*No Shows: Any customer that does not arrive on the date purchased without communicating to MariDeal & Supplier within the needed timeframe, will not be able to change dates or get a refund.
*Prior to arrival: If Cyclone Class 2 is upgraded to a Cyclone Class 3, your reservation will be automatically canceled, and the amount paid will be refunded in the form of credit. If Cyclone Class is not upgraded this above policy, is the guideline.
*If you are already at the hotel: If a Cyclone Class 2 is upgraded to a Cyclone Class 3, you must inquire with the stayed hotel about the next steps, including whether they will allow another full stay date or partially- have it in writing and email MariDeal of this agreement between you and the stayed hotel.
As part of the community, we thank you for your understanding and patience during these times. If you do have any questions, never hesitate to contact us through our ticketing system (firstname.lastname@example.org) or by phone on 263-2769.